1. 100% Refund Guarantee
Under the following circumstances, applicants may receive a 100% full refund* 

‧ Notify VolTra of your withdrawal from the workcamp 30 days before the start date in writing

‧ Under the subsequent circumstances:

a. The local workcamp organisation calls for a cancellation of its project; or

b. The place of the workcamp has implemented quarantine measures, due to the COVID-19 pandemic; or 

c. The Hong Kong Government imposes black or red Outbound Travel Alerts to workcamp locations or advising against travel to specific areas for the public

2. Flexible arrangements
Applicants are able to adjust the dates and place of work, on any day before the workcamp begins^ 

Note 1:
VolTra recommends its participants to purchase travel and medical insurance prior to participating in workcamps. VolTra and its partner organisations are not required to compensate for any losses, including but not limited to the time, place or any reasons in regards to the COVID-19 quarantine measures or any costs of losses due to delays or cancellations.

Note 2:
VolTra reserves the right to any final decisions, including the right of revising its terms and conditions at any time, without prior notice.

Note 3:
Outbound Travel Alerts issued by the Hong Kong Security Bureau: https://www.sb.gov.hk/eng/ota/

*100% Refund Guarantee:

i. Applicants can receive a VolTra cash coupon, without any extra fees; or

ii. Applicants can apply for a cash refund, subject to a 300HKD administrative fee, with the remainder refunded via Paypal or bank transfer.

^Amendment Policy

#VolTra Cash Coupon:

Each coupon is set at HKD3,350 with a two-year validity period. This coupon can be used by anyone. In any future events organised by VolTra, the coupon can be used as a cash-equivalent of HKD3,350. Each cash coupon can only be used once, and can only be used upon one event organised by VolTra.